Overview
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed…
Handy For Obtaining Valuable Results Quickly
Helpful in every way!
Great service for getting quick feedback or something more in-depth
Recommending this tool for any UX team!
Easily Streamline Your Insights
UserTesting helps guide teams towards quicker insights!
UserTesting is the ultimate time-saver for all kinds of research projects
Trusted usability companion
UserTesting is your best research/testing solution!
Excellent User Research tool, despite difficulties measuring ROI
UserTesting for Designers
Forget about recruitment and transcription
UserTesting: A Mixed Experience for Efficient User Feedback
Good resource for those who wants to save time on UXR process
Awards
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Pricing
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TryMyUI?
TryMyUI.com is a remote usability testing platform that offers affordable, cross-platform services for testing and improving the user experience. The product allows you to watch videos of real people using your website or app to see where (and why) users get frustrated, lost, or confused. People…
Product Details
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- Competitors
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What is UserTesting?
UserTesting Screenshots
UserTesting Competitors
UserTesting Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Supported Countries | North America, APAC, EMEA |
Supported Languages | English, French, German |
Security |
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Reviews and Ratings
(228)Attribute Ratings
Reviews
(1-25 of 101)Recommend UserTesting for fast, reliable feedback
- Recruit good participants
- Relatively intuitive screener and protocol creation
- Easy to download data
- I often need to spend time "cleaning" the data once I download it. I think the existing formatting could be improved
- It's difficult to make a video clip
- It would be great if there was a way to incorporate more advanced survey tools
I often utilize UserTesting's unmoderated sessions to get quick feedback on designs or prototypes. Sometimes I use it for moderated sessions as well.
Handy For Obtaining Valuable Results Quickly
- Rapid Feedback Gathering
- Extensive Contributor Base and Versatile Profile Filtering
- Enhanced A/B testing options
- Enable other members to edit and manage sessions
Helpful in every way!
- unmoderated sessions
- highlights of the key moments in the recorded session
- replacing participants in case of unsuccessful session
- improve the audience so we can target even more specific groups
- AI powered analysis of the sessions with data put into affinity diagrams
- verification of the participants, make sure people pot more or less true data about themselves
Recommending this tool for any UX team!
- Intuitive software
- Easy onboarding
- Fast participant recruitment
- Easy scheduling
- Confidentiality agreement toggle - Name might be confusing when used for other documents like NDAs or Privacy Policies
- Recruitment in Canada - balanced demographic within provinces/ territories
Easily Streamline Your Insights
- Customer Support
- User Research
- Collaboration
- Some new features are unclear of how to use
- Minor bug fixes are constantly being addressed
UserTesting helps guide teams towards quicker insights!
- Finding niche audiences
- Ability to collaborate with other UX teammates or product partners
- Quickly getting insights
- Expanding their panel of healthcare users and customers
- Better validation that users are who they say they are
- More accurate and helpful sentiment analysis on sessions
- Recruitment (broad and vast panel audience)
- Incentivization
- Fast-paced and smooth end-to-end delivery
- Recording
- Transcription
- Inviting team members to observe live or asynchronously
- AI-powered Sentiment Analysis
- Managing clip snippets
- Cross-timezone scheduling - On the participant scheduling page, it always defaults to Pacific Time (PT). If participants don't notice this and miss my instructions, they'll go ahead and schedule in PT, even if they're in a different timezone, resulting in having to reschedule their session, which is very cumbersome and time-consuming.
- Duration of Sessions - You only offer pre-set durations, such as 30 mins and 60 mins, if I recall correctly. Please allow us to select our own durations, such as 45 mins. Also, once the "timer" is up, Zoom just ends the session automatically, which is problematic when often times the sessions go over the allotment, resulting in an abrupt ending.
Trusted usability companion
- Usability test participant recruitment
- Unmoderated usability testing
- Panels can be hit or miss, depending on the study
Less appropriate for discovery research, open-ended research and interviewing (even when opting to do a moderated study, the quality really depends on the panel you are looking for)
UserTesting is your best research/testing solution!
- Support system
- Intuitive and easy to learn
- Their certification process giving our users industry wide recognition
- Not really with usertesting but there are opportunities with their integrations w/Figma
Forget about recruitment and transcription
- Recruitment
- Setting up usability tests
- Transcritpion
- Using better AI for transcription
- Sometimes it's buggy when setting up a test
- It doesn't really work as a repository
- easy setup of ux testing
- recording of videos
- Testers quality has degraded over time and they could benefit from acquiring more motivated testers
- Make it easier to distribute mobile app builds
- Tester sometimes don't answer screener questions truthfully creating unnecessary work for our team
Happy for 10 years, why change.
- Recruitment
- Unmoderated
- Customer service
- Broader offering of of types of questions and response types. Current selection is just to limited.
- Unmonitored tests being broken down into steps
- Screener questions
- Templates to be able to quickly create similar tests
- Highlight reels
- More types of questions for unmonitored test (add stack ranking question type)
- Providing user averages for data questions (ranking scale)
- Returns feedback/data back real quick from customers
- Provides easy to use analysis tools within the platform to analyze data
- Feedback can easily be shared with people in and outside the organization.
- They could make it easier to know how well a screener will succeed
- They could allow more robust card sorting capabilities
- They could allow for a research repository within the tool
UserTesting is worth EVERY penny!
- Available Tester Pool
- Ease of Use
- Speed to market
- Coordination/ease of use for private testers
- Ability to establish micro tests/segments
- Non-licensed viewing of results
Better than I expected! (& much better than UserZoom)
- Very fast responses from users
- Very detailed qualitative feedback
- Easy to use and set-up
- The export to Excel function could be improved. It works, but I often have to manipulate it when analysing.
UserTesting is a good source of human insights!
- Taking notes with video clips. I can take notes while I am watching a session and I can create clips of UX issues or bugs occurring. This really helps when I share them with other teams.
- Exporting all your notes. I analyze all usability tests by exporting my notes from UserTesting. I wish I could bulk export multiple tests though.
- Setting up demographics. This helps me reach out to users who are similar to our audience.
- Setting up screeners. Some studies require specific audiences (using a specific tool etc.), by setting screeners I can make sure I reached the correct audience.
- Bulk exporting multiple tests.
- I believe some contributors are lying on their demographic info. Sometimes when I try to reach native English speakers or another language, I come across users who are not native speakers even though I set up demographics accordingly.
Find the truth and share it
- Observing how people react to experiences
- Hearing the emphasis in feelings from interactions
- Getting quotes from customers to make the case for changes
- Using the survey to pull out thought, desires, and ideas from customers
- Pulling the data together for presentations is rough and time consuming. I suggest that user testing perform testing on how we use the tool to organize the research to present to leaders so that additional tool to support this can be made available in the tool.
- Custom network is clunky and difficult to use. It is not easy to get our customers and target market to sign up. I have to hand-hold them. Sometimes they don’t get the email to sign up. I would like to enter what I already know about them (profiles) into the tool myself and then send the invite for the test.
- Would like to be able to search all past research on topics through the transcript rather than rely on just my notes.
UserTesting for Customer Feedback
- unmoderated or remote product testing
- high quality participants that give strong and detailed insights
- quick insights
- large and diverse recruitment pool
- qualitative research analyzing tools could be better
- cost is very high
- easier collaboration with other team member
The fastest way to stay truly customer centric
- Speed to insight
- Confidence in design
- Further integration with other design tools
UserTesting supports enterprise products well.
- Creating clips and highlight reels of recorded interviews--these really help you "land" the research findings with stakeholders.
- Capturing a blend of qual and quant in unmoderated interviews. They've been continuously improving the quality of visuals, so it can sometimes be a simple drag and drop into a report!
- The technical and account support teams are second to none. Response times and even resolution of issues is usually same day.
- They've come in to do product onboarding and trainings for our teams which allows our research team to keep driving research while expanding what our "people who sometimes do research" are able to take on.
- Need additional data visualizations for card sorts.
- Customize scales (5 pt vs 7 pt) for built in likert scale questions and customized responses for success question.
Great Tool!
- Easy to setup a study
- Getting quick responses
- Great education resources
- Integrated Click Test
- combine 2 5-seconds test
- better visuals for the Tree Test
Conduct exploratory research to learn what potential users will need or how to improve a current product
Conduct usability studies and short studied to test certain design ideas and prototypes before commiting to the idea
- Recruitment
- Usability Testing
- Quick Tests
- Getting quick feedback
- Pricing structure
- Oversight for more junior team members
- Seat-based structure
With that said, I do not believe UserTesting and any qualitative research should be used solely for validation. It is important to think about sample size and confidence quality. It's not really appropriate for message testing. It also can't present multiple concepts in a randomized order, so I might defer to using a different tool if you're in that stage of design.
Handy quick decision making tool
- Quick feedback.
- Participants recruitment.
- Customer support.
- Recruiting the right participants (often some do not speak throughout the test).
- Some templates are not customizable.
One of the best ways to get direct user feedback on your website that will improve results instantly
- Matches you with potential users that are relevant to your customer base
- Allows you set up a very detailed process to get amazing feedback on your site
- Provides video reviews from users so you can easily walk through their process
- Improving the live walkthrough feature if users can review in real-time via live streaming